B-Epic Handbook and FAQ

bepic manual

UPDATED: 07/01/20

This is an official B-Epic manual for customers and distributors designed to help them make purchases and do business with company products and B-Epic’s marketing system tools. Published on b-Epic website bepic.com.


B-Epic Brand Partner Handbook

(Distributor FAQs and How To’s)

Table of Contents

  • (1) Member Support
    • If I have questions, where can I get help?
    • How do I contact Member Support?
    • How do I submit a Support Ticket?
  • (2) Account Details
    • What is my username? Can I change my username?
    • What is the Sponsor Code?
    • What is the minimum order to keep my B-Epic account active?
    • Where can I see my current rank?
    • Where do I enter my Tax ID or SSN?
  • (3) Account Access
    • How do I access my B-Epic account?
    • What if I don’t remember my username or password?
    • What happens if I get locked out of my account?
    • How do I terminate my account?
  • (4) Back Office
    • What is the Back Office?
    • How do I log into my Back Office?
    • How do I make changes in my Back Office?
  • (5) Organization Details
    • What is my B-Epic organization?
    • Who is my Sponsor? Can I change my Sponsor?
    • Where can I view my downline?
    • Where can I view everyone I have personally signed up?
  • (6) Replicated Websites
    • What is my B-Epic replicated website URL?
    • What’s on the websites and how can I use them?
    • How do I change the look of my landing page?
  • (7) Other Marketing Tools
    • What is the B-Epic marketing app?
    • Live business opportunity presentation
    • Professional marketing materials
  • (8) Products Details & Disclaimers
    • What is the Money Back Guarantee for B-Epic products?
    • Are B-Epic products made to high standards?
    • Are B-Epic products GMO & Gluten-Free? Natural or Organic?
    • What are the International Terms for ordering B-Epic products?
    • Disclaimers
  • (9) Signing Up Others
    • Do my customers need to sign up for an account to order from me?
    • Is there a sign-up fee to join B-Epic?
    • Where to I send people to sign up?
    • How do I sign up a new Preferred Customer or Distributor?
    • Can I sign up someone as a distributor for free?
    • How to fill out account details form?
    • What happens after someone signs up?
    • How do I change the binary leg placement preference?
  • (10) Onboarding New Sign-Ups
    • How am I notified when someone signs up on my B-Epic websites?
    • What information is sent to someone when they sign up?
    • What should I do when I get a new sign-up?
  • (11) Upgrading an Account
    • How do I upgrade someone with a free account?
    • How do I upgrade a customer to be a Distributor?
  • (12) Placing and Managing Orders
    • What currency are product prices listed in?
    • How do customers order from me?
    • Where do I see my customer’s orders?
    • How can I tell if my personally sponsored members have placed an order?
    • How do I place a one-time order?
    • How do I set up or change my monthly order (autoship)?
    • How do I change or cancel an order?
  • (13) Monthly Autoship Program
    • What is Autoship and why is it important?
    • When will my Autoship order be billed / processed / shipped?
    • Can I change my Autoship?
    • How do I set the ship date or shipping & billing information for Autoship order?
    • Can I use the funds in my E-Wallet to pay for my Autoship order?
    • How do I disable / enable Autoship?
  • (14) Billing and Paying for Orders
    • How am I billed for my purchases?
    • How will the charge appear on my credit card?
    • Can I use the funds in my E-Wallet to pay for my orders?
    • How many Billing Profiles can I have on my account?
    • How can I change my billing information / payment method?
    • Where do I check if my payment has gone through for my orders?
  • (15) Unpaid / Declined Order Payment
    • What does it mean if my order was not paid?
    • What should I do if my payment declines due to insufficient funds in the E-Wallet?
    • What should I do if my payment declines due to the CVV code?
    • What should I do if my payment declines due to API gateway failure?
  • (16) Shipping and Delivery
    • Where can I check or change the shipping address for my order?
    • When will my order be delivered?
    • Where can I track my product order / package shipment?
    • What if I didn’t receive my order / package?
    • What are the International Shipping Terms and Restrictions?
  • (17) Returns and Refunds
    • What is needed to get a refund?
    • What is the address to return a product?
  • (18) Earning Commissions and Getting Paid
    • How do I make money / earn commissions?
    • What is Personal Volume (PV) and Commissionable Volume (CV)?
    • When and how do I get paid?
    • How do I request a payout of my commissions?
  • (19) E-Wallet and Withdraws
    • What is the E-Wallet?
    • How do I set up my E-Wallet and Withdraw Profile?
    • How do I contact my E-Wallet provider for help?
    • Where do I log into my GPG or iPayout E-Wallet account?
    • How do I enable E-Wallet payments for my orders?
    • How do I do a Withdraw Request (payout of my commissions) from my E-Wallet?

Note: The interface of the official website and back office is constantly being refined and improved. Therefore, some of the technical features described in this manual may differ from those that will in effect at the time of reading this handbook.

DISCLAIMER: Results will vary. There are NO guaranteed earnings. Individuals should not participate in the business under the expectation of earning income if they are not planning to refer others to the products and/or business opportunity. It is possible that you will not earn any income as a distributor. Moreover, the Company cannot guarantee that distributors will earn income by implementing the training provided. Such materials and information are provided for informational and educational purposes only. This document and all contents are the property of R&D Global DBA B-Epic. All International Rights Reserved.