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Products Return (FAQ)

(this text is Chapter 17 from official Brand Partner Handbook)

bepic guideline

B-Epic’s Refund Policy

B-Epic has a 30-day 100% refund policy on product purchases. Refunds are given based on the original purchase price. Shipping and handling charges are non-refundable. Read more

What is needed to get a refund?

To be eligible for a refund of a product purchase, you must submit a refund request within 30 days of the original order date. Refunds are only given if this 30-day requirement is met. Some international orders may qualify for a time extension; contact Member Support for details.

To request a refund, submit a support ticket via your member account / Back Office. Be sure to include the order number and specify that you are requesting a refund. Once the request is processed, Member Support will give you a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. To be eligible for a refund, all unused portions of the product must be returned, and the return package must be postmarked within the 30 days of the original order date.

Be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused”. Nor do we accept C.O.D. (Cash on Delivery) returns. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item). You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Therefore, we recommend insuring your return package for your protection.

After we receive the return, the refund for the original purchase price will be issued to your E-Wallet account or credit card. Shipping, handling, and any other fees are non-refundable. Be advised that a refund will not be issued until after the returned product is received and processed by the B-Epic Fulfillment Center. Therefore, we recommend you get delivery tracking for your return package, so you have proof that it was shipped and delivered to B-Epic.

Caution: Sample size product packs, or multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify.
The one-time sign-up fee for distributors is also nonrefundable.

What is the address to return BEpic product?

Attn: RMA # [list the number issued to you by Member Support for this return]
3075 N. Fairfield Rd. Suite A
Layton, Utah, 84041

For additional important information, refer to the “Earnings Disclosure” posted on the Terms and Conditions page.