E-Wallet and Withdraws (FAQ)

What is the E-Wallet?

The E-Wallet is the online commission center where you can overview your account balance as well as request and manage payouts/withdraws.

How do I set up my E-Wallet and Withdraw Profile?

Before you can make your first-ever withdraw, you must first activate your E-Wallet account and set up a Withdraw Profile. There are two options for E-Wallet providers:

  • (1) GPG (Global Payroll Gateway);
  • (2) iPayout.

These are independent companies (not part of B-Epic) that handle financial transactions and payouts for E-Wallets accounts.

To activate your E-Wallet account, log into your B-Epic member account. In the Back Office (online dashboard), go to the menu at the top of the screen, click on “Home”, then click on “My E-Wallet”. On the My E-Wallet screen, click on the green “New Withdraw Profile” button. Then, at the top right-hand side of the next screen, click on “Activate Your E-Wallet Account Here”. On the Account Registration Center screen, fill in all the needed information. Take care to fill in everything correctly and completely. (Please note, for “Employee Password” create a password for your E-Wallet account. Be sure to write it down or screenshot it and keep it somewhere safe for future reference.)

Then, at the bottom of the screen, click on the “Register E-Wallet Account” button. You will be directed to the E-Wallet provider’s website (GPG or iPayout) to finalize your account. Then you need to log back into your B-Epic member account / Back Office to set up a Withdraw Profile. On the menu at the top of the online dashboard, click on “Home”, then click on “My E-Wallet”. On the My EWallet screen, click on the green “New Withdraw Profile” button. Fill in the needed information. (In order for your E-Wallet account to be able to transfer funds to your bank account, you need to link it your bank account number and routing number.) Then, click the “Continue to Review” button, carefully review everything to ensure it is correct and complete, then click “Submit” or “Save”. Be advised, you must save any updated settings before leaving the screen for changes to go into effect.

Next, in order to use funds in your E-Wallet to pay for your orders, you need to enable E-Wallet payments in your B-Epic Back Office. Follow the steps for how to do this provided below.

IMPORTANT: As part of your Withdraw Profile, you create a unique PIN number that is required by the system in order to make future changes to the E-Wallet account’s withdraw settings or to make withdraws requests. Be sure to write it down or screenshot it and keep it somewhere safe for future reference.

How do I contact my E-Wallet provider for help?

If your E-Wallet provider is GPG (Global Payroll Gateway), email them at help@GPGway.com

If your E-Wallet provider is iPayout, email them at support@globalewallet.com

Where do I log into my GPG or iPayout E-Wallet account?

Once your E-Wallet set up is complete, you can access your GPG or iPayout E-Wallet account login from your B-Epic Back Office online dashboard. It will be located about half-way down on the right-hand side on the main screen under “E-Wallet Account”.

All withdraw requests must first be initiated on the My E-Wallet screen in your B-Epic Back Office online dashboard following the instructions below.

How do I enable E-Wallet payments for my orders?

You you can use the funds in your E-Wallet to pay for your orders. As long as there are sufficient funds in your E-Wallet account at the time of payment processing, the order payment should go through. However, if your E-Wallet balance does not cover your order total amount at the time of payment processing, your Default Billing Profile will be used instead.

To enable E-Wallet payments, log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, on “Home”, then click on “Account Profile”. On the Your Account Profile screen, scroll down to “Autoship – Use E-Wallet when funds cover the balance of the order” (at the bottom) and check the box to ENABLE. Then click on the “Save Profile” button. Be advised, you must save the updated settings before leaving the screen for changes to go into effect.

Please note, in order to do this, you first must have your E-Wallet set up. Instructions are provided above.

How do I do a Withdraw Request (payout of my commissions) from my E-Wallet?

Whenever you want a payout of your accumulated commission funds (some or all), you withdraw the funds from your E-Wallet. Withdraw requests of B-Epic commission funds are initiated via the B-Epic Back Office system (instructions below). You can make a withdraw request at any time but be advised that it will not be paid out until the upcoming Friday. All withdraw requests submitted through the week by 12:00 am midnight EST Thursday are paid out on the Friday of that same week. As part of the security protocol, all withdraw requests are held for review by the Administrator before they are completed, then all corresponding payouts are made on Fridays.

Please note, before you can make your first-ever withdraw, you first must activate your E-Wallet account and set up a Withdraw Profile. Instructions are provided above.

To initiate a withdraw from your E-Wallet, log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Home”, then click on “My E-Wallet”. On the My E-Wallet screen, click on the green “Withdraw Funds” button. Then select the Withdraw Profile, list the amount you want to withdraw, and enter your Withdraw PIN. Then, click the “Continue to Review” button, carefully review everything to ensure it is correct and complete, then click “Submit”.

The Withdraw Request will then be listed on the My E-Wallet screen. It will show as “Pending Approval” until the Administrator approves it. Then, once it is paid out, the status will change to “Paid”. (Be advised, If GPG is your E-Wallet provider, there is one more step you need to do; explained below.)

If iPayout is your E-Wallet provider (and your account is set up to do so), the B-Epic payout should be immediately transferred (by iPayout) to the bank account linked in your iPayout account.

However, if GPG is your E-Wallet provider, you must log into your GPG E-Wallet account to request that GPG transfer the money to the bank account linked in your GPG account. To do this, login to GPG EWallet account from your B-Epic Back Office online dashboard (located about half-way down on the righthand side on the main screen). If your need assistance, email help@GPGway.com