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Shipping and Delivery of Bepic products (FAQ)

(this text is Chapter 16 from official Brand Partner Handbook)

bepic guideline

For more information, refer to “Shipping Policy” posted on the Terms and Conditions page.

The importance of a valid, complete shipping address

You are responsible for ensuring that the information you provide for shipping is correct and complete. Carefully fill in the name and address (including Country) to where you want your orders shipped. Be advised that selecting “United States” as the Country if you live elsewhere will cause the order to cancel. Be sure to provide an address that can accept package deliveries. A valid phone number is required in case the shipping carrier/mail carrier needs to contact you to coordinate delivery. The shipping carrier also advises that recipients make arrangements so their packages can be left in a safe, secure area. It is your responsibly to track the delivery of packages that you ordered. B-Epic is not responsible for lost or returned packages due to incorrect, incomplete, and/or invalid addresses. Orders that are returned due to these reasons are subject to additional fees. If you do not receive the package from the shipping carrier/mail carrier, contact them directly to coordinate getting your package from them.

Where can I check or change the shipping address for my order?

When you first signed up and placed your initial order, you provided shipping information to use for the order. That information is saved in your account as the Default Shipping Profile for future shipments. But you can change your shipping information after-the-fact as often as you like, and the next applicable order will be shipped to it. Instructions for setting up a new Shipping Profile are provided below.

The shipping information you provided when you initiated your monthly autoship order will be used each month thereafter (unless you change it).

When you place a one-time order, at the time of purchase you can either use the Shipping Profile that is on file with your account or set up a new Billing Profile to use for that order.

To change or create a new Shipping Profile, log into your B-Epic member account. In the Back Office, enter the User Menu at the top right of the screen, click on “Account”, then click on “Manage Shipping”. On the Shipping Profile Management Center screen, your Default Shipping Profile is indicated by the green “This is your default profile” status marker. If you have multiple Shipping Profiles, click on the gray “Set as Default” button next to the one you want to set as your new default. Or, to add a new shipping profile, click on “Add New Shipping Profile”, then fill in all the needed information. Take care to fill in everything correctly and completely (including Country). Then, at the bottom of the screen, click on the “Confirm and Save” button. Be advised, you must save the updated settings before leaving the screen for changes to go into effect.

Please note, there is no setting in your Back Office to edit a Shipping Profile once it has been created. Therefore, if you need to change something in a Shipping Profile, you must first delete that profile from the Shipping Profile Management Center screen, then create (and save) a new Shipping Profile with the new / correct information.

When will my order be delivered?

We strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or USA holidays. Also, please allow more time if you are outside the continental USA.

Example: Delivery to New York

b-epic tracking
Example of USPS tracking

How can I track my order / package shipment?

Delivery tracking numbers are available in the account’s Order – Order History menu item after the package has been processed by the shipping carrier.

To view this information, log into your B-Epic member account. In the Back Office (online dashboard), go to the menu at the top of the screen, click on “Order”, then click on “Order History”. Tracking order will be listed next to each order in the right column after it is officially shipped by your postal carrier.

  • Use USPS service to track US parcels
  • Use Landmark to track Canada, Israel, Australian & New Zealand parcels
  • Use LBC to track Philippines orders
  • Use GLS site to track orders to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Netherlands, France
  • Use DHL service to track EU, CIS & international parcels

If you have any questions about tracking or shipping, use Help-Contact Support menu item in your B-Epic back office (account page).

What if I didn’t receive my order / package?

If you do not receive the package from the shipping carrier/mail carrier, contact them directly to coordinate getting your package from them. You are responsible for tracking packages that you ordered to be shipped to you.

Be advised, you may be charged a $20.00 USD fee to have an order reshipped due to your negligence in receiving the package or due to an incorrect shipping address that was provided by you. To be eligible to have a replacement shipped, you must contact Member Support within 60 days of when the order was processed.

What are the International Shipping Terms and Restrictions?

By ordering from us you agree to these terms. If you are ordering a product to be shipped outside the USA, you are advised to contact your country’s customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country’s customs office due to unauthorized product, contents, and/or ingredients, B-Epic is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country’s limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well-documented official permits in advanced and not guaranteed to be approved by the other country’s customs office. Thank you for your understanding. Refer to the “International Shipping Terms and Restrictions” posted on the Terms and Conditions page.